Refund policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

The item must be in the same condition as when you received it—unused, with tags attached, and in its original packaging—to be eligible for a return. You will also need your receipt or proof of purchase.

To initiate a return, please contact us at support@hercling.com Please note that returns must be sent to the following address: [the address we requested]

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items will not be accepted for return without prior authorization.

For any questions regarding returns, please contact us at support@hercling.com

Damages and Issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the problem and resolve it.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), made-to-order products (like custom orders or personalized items), and personal care items (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Our policy lasts 15 days. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

RETURNS AND REFUNDS POLICY

Our policy lasts 15 days. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

All merchandise returned to HerCling must include the original packaging and all original accessories. If the original packaging is unavailable, please ensure that you pack the item securely using a suitable replacement box to properly protect the product. The return address may vary depending on the product and will be included on the return label.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase directly to the manufacturer.

Purchases made during promotions or discounted orders are considered final sale and cannot be refunded or returned, except in the case of a manufacturing defect.

Refunds (if applicable)

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We'll also let you know if your refund was approved or rejected.

If approved, your refund will be processed, and the credit will automatically be applied to your original credit card or payment method within 3 days.

Late or Missing Refunds (if applicable)

If you haven't received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before the refund is officially posted.

Next, contact your bank. There is often some processing time before a refund appears in your account. If you've done all of this and you still haven't received your refund, please contact us at: support@Hercling.com

Shipping

You will be responsible for paying the shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to arrive may vary.